Mobile Consumers Want UC-Based Customer Services, Not “Collaboration!”
By Art Rosenberg, The Unified-View – UC Strategies ExpertOrganizations interested in unified communications (UC) have focused on how their employees communicated, because such communications could be...
View ArticleTelework Dumped By New Yahoo CEO
Copyright (C) Unified-View, All Rights Reserved.I admit I was very surprised to read about Yahoo's new CEO, Marisssa Mayer, stopping employee's from working away from the office because it doesn't...
View ArticleMoving To Mobile Customer Service
By Art Rosenberg, The Unified-View/ UC Strategies ExpertCustomer service is changing dramatically as consumers become more mobile and have greater direct access to online information and services....
View Article“Unified Customer Services” For Digital And Mobile Consumers
By Art Rosenberg, The Unified-View/ UC Strategies ExpertWe are finally seeing unified communications (UC) finally taking over customer interactions. This means that every size organization, in every...
View ArticleUC Opportunities For VARs, SIs, Consultants at UC Summit
April 11 2013By Art Rosenberg, The Unified-View/ UC Strategies ExpertAs I highlighted in my recent post, UC is becoming a key factor in next generation contact centers that must now support mobile...
View ArticleShoreTel Joins Mobile UC At The Desktop
By Art Rosenberg, The Unified-View/ UC Strategies ExpertWhether you like it or not, all your employees are consumers too, and they are all going to be carrying around their own personal smartphones at...
View ArticleMobile Self-service Apps Need Assistance
By Art Rosenberg,The Unified-View/ UC Strategies ExpertI recently attended Interactive Intelligence’s annual global conference, Interactions 2013, where a highlight was their “cloud” based platform...
View ArticleEnterprise Mobility Management For Shared, Personal Devices
By Art Rosenberg, The Unified-View/ UC Strategies Expert“Mobility” includes the different multi-modal mobile endpoint devices and the “mobile apps” that are having a huge impact on both consumers and...
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Ready For Personalized "Business Interactions" With Mobile UC? By Art Rosenberg, The Unified-View/ UC Strategies ExpertAs all forms of person-to-person and process-to person contacts...
View ArticleCustomer Mobility And Accounts Receivable Management
By Art Rosenberg, The Unified-View/ UC Strategies ExpertServicing customers includes some functions that have always been most difficult for all types of businesses, i.e., managing the timely payments...
View ArticleCustomer Satisfaction? UC Interaction Flexibility!
By Art Rosenberg, The Unified-View/ UC Strategies Expert UC flexibility has always been more important for mobile users than for desktop workers, because they need dynamic flexibility for both...
View ArticleMultimodal Interfaces For User Self-Service Input/Output
Copyright (C) Unified-View, All Rights Reserved.For years you have seen me refer to multimodal mobile devices as the mainstay for unified communications. You hav have also seen me stress the fact that...
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December 31, 2013Happy UC Migrations In 2014 By Art Rosenberg, The Unified-View/ UC Strategies ExpertIt’s the end of 2013, and even though there has been much talk about “unified...
View Article“Cloud” Services Open the Door to Multimodal Business Conversations
January 21, 2014By Art Rosenberg, The Unified-View/ UC Strategies ExpertIt is becoming very obvious that information exchange, not just conversation, is what business communication is really all about....
View ArticleMultimodal Business Conversations In The "Cloud"
By Art Rosenberg, The Unified-View/ UC Strategies ExpertIt is becoming very obvious that sharing and exchanging information, not just conversation, is what business communication is really all about....
View ArticleA UC Solution That Service Providers Can Offer To Any Size Business
By Art Rosenberg, The Unified-View/ UC Strategies ExpertAlthough multimodal communications (UC) software first began to appear, we all were excited by its ability to make us more productive; keeping us...
View ArticleWith SDN, Communication Service Providers Can Deliver UCaaS To All Kinds Of...
By Art Rosenberg, The Unified-View/ UC Strategies ExpertSince there is so much news about Lync, WebRTC, and mobile communications in general that has come out lately, I will make this post short, and...
View Article"UC Video" - Easier said than done!
By Art Rosenberg, The Unified-View/ UC Strategies ExpertIf “a picture is worth a thousand words (spoken or written),” what’s a video worth? That’s a good question now, because desktop PCs and...
View ArticleVisual "Mobile Apps" Replacing Legacy IVR Applications
Copyright (C) Unified-View, All Rights Reserved.UC is starting to move quickly from internal business communications to end users outside of an organization, i.e., business partners and consumers...
View ArticleVideo-enabled UC Easier Said Than Done!
By Art Rosenberg, The Unified-View/ UC Strategies ExpertIf “a picture is worth a thousand words"(spoken or written), what’s a video worth? That’s a good question now, because desktop PCs and...
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