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UC Enabled Mobility Changing Contact Centers

Copyright (C) Unified-View, All Rights Reserved. By Art Rosenberg I didn't have to say it, but Time did in a recent post entitled "Stop Calling Your Smartphone A Phone!" Whatever consumers want to call...

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Avaya Moves To the UC Contact Center

Copyright (C) Unified-View, All Rights Reserved.All the major business telephone system providers face the challenge of gracefully migrating their legacy voice-based technologies to a mobile,...

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UC-Enabled, Social, Customer Care

I have long been an advocate of UC-enabled self-service applications to offset the demands of expensive live assistance when not really necessary. Clearly, this was difficult to do with legacy...

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Users Need UC-enabled "Dumb" Phones For Mobile Apps

Copyright (C) Unified-View, All Rights Reserved.August 4, 2012By Art Rosenberg, The Unified-View/ UC Strategies ExpertThe mobile world is getting misdirected about the real role of mobile devices that...

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UC-enabled Unified Messaging And Old "Voicemail"

Copyright (C) Unified-View, All Rights Reserved.August 12, 2012Will UC-Enabled Unified Messaging Change Business Voicemail Systems?By Art Rosenberg, The Unified-View/ UC Strategies ExpertMoving...

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Customer Service Is Becoming The Biggest Payoff For UC

Copyright (C) Unified-View, All Rights Reserved.August 20, 2012By Art Rosenberg, The Unified-View/ UC Strategies ExpertThere are several key benefits to be gained from unified communications (UC) to be...

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Consumer Mobility, “Customer BYOD,” And The UC Contact Center

Copyright (C) Unified-View, All Rights ReservedAugust 28, 2012By Art Rosenberg, The Unified-ViewIn a recent webinar, the speakers from the National Association of Call Centers described what industry...

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Defining UC to Business Management Is Still Confusing

Copyright (C) Unified-View, All Rights Reserved.By Art RosenbergThe Unified-View Months ago, someone started a discussion on LinkedIn about how to define unified communications to a prospective...

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"Mobile Apps" Need Multi-modal UC "Cloud" Services

Copyright (C) Unified-View, All Rights Reserved.By Art Rosenberg, The Unified-View/ UC Strategies ExpertIt’s getting very obvious that the use of computers is shifting dramatically away from just...

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Cisco Focuses On Mobile User Experiences

Copyright © 2012 The Unified-View, All Rights Reserved WorldwideOctober 24, 2012Cisco Going After “Multi-modal” User Experiences In "Cloud" CommunicationsBy Art Rosenberg, The Unified-View/ UC...

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All Mobile Users Need Multi-Persona Devices

Copyright © 2012 The Unified-View, All Rights Reserved WorldwideOctober  29, 2012Smartphones and Tablets Need “Multi-Persona” App ControlsBy Art Rosenberg, The Unified-View/ UC Strategies ExpertIt’s...

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"BYOC" For UC Driver Communication

Copyright © 2012 The Unified-View, All Rights Reserved WorldwideNovember 10, 2012“Bring Your Own Car” Hits Mobile UCBy Art Rosenberg, The Unified-View/ UC Strategies ExpertIt is time to recognize the...

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How Will IT Support "Cloud" Applications?

Copyright © 2012 The Unified-View, All Rights Reserved WorldwideNovember 19, 2012Changing IT Responsibilities For The “Clouds” By Art Rosenberg, The Unified-View/ UC Strategies ExpertIn the early days...

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Unified Mobile Self Services For Consumers Moving To Clouds

Copyright © 2012 The Unified-View, All Rights Reserved WorldwideBy Art Rosenberg, The Unified-View/ UC Strategies ExpertRapid user adoption of mobile smartphones and tablets and their impact on...

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How IT Thinks About Supporting Mobile UC

Copyright © 2012 The Unified-View, All Rights Reserved WorldwideDecember 23, 2012By Art Rosenberg, The Unified-View/ UC Strategies ExpertUntil Apple introduced the first multi-modal smartphone in 2007,...

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Mobile Customer Services Need UC

Copyright © 2013 The Unified-View, All Rights Reserved WorldwideBy Art Rosenberg, The Unified-View/ UC Strategies ExpertUC is not just a single product or service, but is a combination of device...

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"Portable UC" Tools When You Have To Sit Down

January 23, 2013By Art Rosenberg, The Unified-View/ UC Strategies ExpertBack in the early days of UC, I wrote an article about end user communications needs when “standing up or sitting down.” This was...

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Mobile Customer Service Means More Than Multi-channel Connections

By Art Rosenberg, The Unified-View/ UC Strategies ExpertIt’s bad enough that “unified communications” (UC) is still a confusing termfor many people, but I am now seeing “multi-channel” customer service...

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Social Media Needs Mobile UC For Notifications

By Art Rosenberg, The Unified-View/UC Strategies ExpertAs defined by Wikipedia, “Social mediarefers to the means of interactions among people in which they create, share, and exchange information and...

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Two Views of Mobile Customer Services

By Art Rosenberg,The Unified-View/UC Strategies ExpertIf you have been reading technology reports lately, what you will notice is that many UC industry experts are now focusing more on UC for customer...

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