UC Enabled Mobility Changing Contact Centers
Copyright (C) Unified-View, All Rights Reserved. By Art Rosenberg I didn't have to say it, but Time did in a recent post entitled "Stop Calling Your Smartphone A Phone!" Whatever consumers want to call...
View ArticleAvaya Moves To the UC Contact Center
Copyright (C) Unified-View, All Rights Reserved.All the major business telephone system providers face the challenge of gracefully migrating their legacy voice-based technologies to a mobile,...
View ArticleUC-Enabled, Social, Customer Care
I have long been an advocate of UC-enabled self-service applications to offset the demands of expensive live assistance when not really necessary. Clearly, this was difficult to do with legacy...
View ArticleUsers Need UC-enabled "Dumb" Phones For Mobile Apps
Copyright (C) Unified-View, All Rights Reserved.August 4, 2012By Art Rosenberg, The Unified-View/ UC Strategies ExpertThe mobile world is getting misdirected about the real role of mobile devices that...
View ArticleUC-enabled Unified Messaging And Old "Voicemail"
Copyright (C) Unified-View, All Rights Reserved.August 12, 2012Will UC-Enabled Unified Messaging Change Business Voicemail Systems?By Art Rosenberg, The Unified-View/ UC Strategies ExpertMoving...
View ArticleCustomer Service Is Becoming The Biggest Payoff For UC
Copyright (C) Unified-View, All Rights Reserved.August 20, 2012By Art Rosenberg, The Unified-View/ UC Strategies ExpertThere are several key benefits to be gained from unified communications (UC) to be...
View ArticleConsumer Mobility, “Customer BYOD,” And The UC Contact Center
Copyright (C) Unified-View, All Rights ReservedAugust 28, 2012By Art Rosenberg, The Unified-ViewIn a recent webinar, the speakers from the National Association of Call Centers described what industry...
View ArticleDefining UC to Business Management Is Still Confusing
Copyright (C) Unified-View, All Rights Reserved.By Art RosenbergThe Unified-View Months ago, someone started a discussion on LinkedIn about how to define unified communications to a prospective...
View Article"Mobile Apps" Need Multi-modal UC "Cloud" Services
Copyright (C) Unified-View, All Rights Reserved.By Art Rosenberg, The Unified-View/ UC Strategies ExpertIt’s getting very obvious that the use of computers is shifting dramatically away from just...
View ArticleCisco Focuses On Mobile User Experiences
Copyright © 2012 The Unified-View, All Rights Reserved WorldwideOctober 24, 2012Cisco Going After “Multi-modal” User Experiences In "Cloud" CommunicationsBy Art Rosenberg, The Unified-View/ UC...
View ArticleAll Mobile Users Need Multi-Persona Devices
Copyright © 2012 The Unified-View, All Rights Reserved WorldwideOctober 29, 2012Smartphones and Tablets Need “Multi-Persona” App ControlsBy Art Rosenberg, The Unified-View/ UC Strategies ExpertIt’s...
View Article"BYOC" For UC Driver Communication
Copyright © 2012 The Unified-View, All Rights Reserved WorldwideNovember 10, 2012“Bring Your Own Car” Hits Mobile UCBy Art Rosenberg, The Unified-View/ UC Strategies ExpertIt is time to recognize the...
View ArticleHow Will IT Support "Cloud" Applications?
Copyright © 2012 The Unified-View, All Rights Reserved WorldwideNovember 19, 2012Changing IT Responsibilities For The “Clouds” By Art Rosenberg, The Unified-View/ UC Strategies ExpertIn the early days...
View ArticleUnified Mobile Self Services For Consumers Moving To Clouds
Copyright © 2012 The Unified-View, All Rights Reserved WorldwideBy Art Rosenberg, The Unified-View/ UC Strategies ExpertRapid user adoption of mobile smartphones and tablets and their impact on...
View ArticleHow IT Thinks About Supporting Mobile UC
Copyright © 2012 The Unified-View, All Rights Reserved WorldwideDecember 23, 2012By Art Rosenberg, The Unified-View/ UC Strategies ExpertUntil Apple introduced the first multi-modal smartphone in 2007,...
View ArticleMobile Customer Services Need UC
Copyright © 2013 The Unified-View, All Rights Reserved WorldwideBy Art Rosenberg, The Unified-View/ UC Strategies ExpertUC is not just a single product or service, but is a combination of device...
View Article"Portable UC" Tools When You Have To Sit Down
January 23, 2013By Art Rosenberg, The Unified-View/ UC Strategies ExpertBack in the early days of UC, I wrote an article about end user communications needs when “standing up or sitting down.” This was...
View ArticleMobile Customer Service Means More Than Multi-channel Connections
By Art Rosenberg, The Unified-View/ UC Strategies ExpertIt’s bad enough that “unified communications” (UC) is still a confusing termfor many people, but I am now seeing “multi-channel” customer service...
View ArticleSocial Media Needs Mobile UC For Notifications
By Art Rosenberg, The Unified-View/UC Strategies ExpertAs defined by Wikipedia, “Social mediarefers to the means of interactions among people in which they create, share, and exchange information and...
View ArticleTwo Views of Mobile Customer Services
By Art Rosenberg,The Unified-View/UC Strategies ExpertIf you have been reading technology reports lately, what you will notice is that many UC industry experts are now focusing more on UC for customer...
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